Refund Policy

Our Refund Policy - Morpheus Interiors

Effective Date: 07-10-2025

Thank you for your purchase at Morpheus Interiors. We strive for your complete satisfaction with your interior design products. Please review our refund policy terms carefully.

1. Eligibility for Returns and Refunds

Our refund policy primarily applies to cases where the product is either damaged or incorrect.

Damaged or Defective Items:

  • Eligible. We offer 100% refund or replacement for items damaged during transit and delivery.

Incorrect Item Shipped:

  • Eligible. If the product you received does not match the item listed on your order confirmation.

Custom-Made or Order-to-Make Items:

  • Not Eligible. As these items are created specifically to the customer's unique specifications, they are not eligible for cancellation, return, or refund.

Change of Mind (Stock Items):

  • Not Eligible. We generally do not accept returns or offer refunds for items where the customer has simply changed their mind.

2. Timeframe and Claim Process

If you receive a damaged or incorrect item, you must:

  • Contact us via email at contact@morpheusinteriors.com with photos of the damage and your order number within 24 hours of delivery.
  • All claims for damaged goods must be submitted within 3 business days of receipt. Claims submitted after this period will not be accepted.

3. Return Procedure

If your claim is approved for a refund/replacement, we will notify you:

  1. We will arrange for the pickup of the item from your delivery address. You must ensure the item is securely packed in its original packaging.
  2. Once the item is received and inspected at our warehouse, we will notify you regarding the approval or rejection of your refund.

4. Refund Payment
  • Approved refunds will be processed within 7-10 business days and credited to your original method of payment (credit card/bank account).
  • Please note that shipping and installation charges are non-refundable. The refund amount will only cover the cost of the item itself.

5. Order Cancellation
  • Stock Items: Orders can only be cancelled within 24 hours of placement.
  • Custom Items: Once production has commenced (typically 48 hours after order placement), custom orders cannot be cancelled and are non-refundable.